The New ecert LMS Is Live: Better Control, Clearer Tracking, Easier Care Certificate Management

We’ve rebuilt the ecert Learning Management System (LMS) to make training simpler to manage and easier to evidence. The new platform focuses on speed, clarity, and control, so you can stay on top of compliance without spending your day chasing updates.

This post covers what’s changed, why it matters, and how to start using the new features straight away.

Why we rebuilt the ecert LMS

Care teams are busy. When the training platform adds friction, it usually shows up in the same places:

Progress is hard to see at a glance
Roles and permissions feel unclear
Assessments get stuck without clear ownership
Care Certificate tracking becomes a manual spreadsheet job
Settings do not always match how your organisation runs compliance

This rebuild was designed to remove those pinch points and make the system feel straightforward for everyone using it.

What’s new in the upgraded platform

A cleaner platform that is easier to use

The first thing you’ll notice is the layout. It looks better, it’s easier to navigate, and key actions are quicker to reach. That includes finding learners, checking completion status, and pulling up certificates when you need them.

Faster, smoother course experience

We’ve improved performance across the platform so pages load quicker and learning feels smoother. Learners can move through training without the platform getting in the way, which helps keep completion moving.

More control over expiry rules and pass rates

Adjustable expiries

Training renewal cycles are not identical across every organisation. The new LMS lets you adjust expiry rules so they reflect your internal policy. That means you can align training settings with how you run compliance, rather than working around default expiry dates.

Examples of where this helps:

Different roles require different renewal cycles
You want certain topics refreshed more often
You manage multiple services with different internal standards

Adjustable pass rates

You can also adjust pass rates so assessments match the standard you expect. This is useful if you have internal thresholds, or you want tighter consistency across teams and locations.

A practical tip: document your chosen expiry rules and pass rates in your internal policy. That way, your settings, your training plan, and your audit trail all match.

Clearer Roles and Permissions

The upgraded LMS now separates user roles more clearly, making it easier to control access and reduce the risk of accidental changes. Each user sees what’s relevant to them, without unnecessary access to sensitive areas.

The Two Core Roles

Managers

Managers have full administrative control. They can:

Add and manage candidates
Assign courses
Track learner progress
Access reports
Manage training activity
Handle billing

Coordinators

Coordinators can do everything a Manager can, except access billing. This means they can:

Add and manage candidates
Assign courses
Monitor progress
Run reports

But they do not have permission to view or manage billing information.

If someone needs broader access, roles can still be adjusted accordingly. The key difference now is that permissions are more clearly defined, keeping financial access restricted while allowing operational flexibility.

Care Certificate upgrades

Care Certificate Progress Matrix

Care Certificate tracking is one of the biggest improvements in this rebuild.

The Care Certificate Progress Matrix gives you an at-a-glance view of progress across the standards. Instead of jumping between screens, you can quickly see:

What is complete
What is in progress
What still needs evidence or assessment
Where progress is slowing down

Dedicated assessor system with tracking

Assessments are often where Care Certificate progress slows down, especially when there is no clear ownership. The new assessor system is built to make assessment workflows easier to run and easier to track.

You can:

Assign assessors with clear responsibility
See what is waiting for review
Track what has been assessed and what still needs action
Keep a clearer audit trail of sign-off activity

Care Certificate digital certificate

Once a learner completes the Care Certificate requirements, the platform supports issuing a Care Certificate digital certificate. That gives you consistent proof of completion and reduces manual admin.

What this means for compliance and oversight

When inspections come around, you need confidence that training is complete, up to date, and easy to evidence. A clearer platform, adjustable rules, and stronger tracking help you stay inspection-ready without last-minute chasing.

It also helps you run training more consistently across teams. The people delivering care get a simpler learning experience, and the people managing compliance get clearer reporting and fewer gaps to fill.

How to get started with the new platform

Log in and take a quick tour

Start with your dashboard and learner list. Spend five minutes clicking through the main areas you use most.

Review your settings

If you need custom rules, check expiry settings and pass rates early. Set them to match your internal policy.

Confirm roles and assessors

Make sure the right people have the right roles. If you use assessors, confirm who is assigned and how work is distributed.

Open the Care Certificate Progress Matrix

If you deliver the Care Certificate, use the Matrix as your main view for progress and next actions.

Run a quick spot-check

Pick a small group of learners and follow their journey from enrolment to completion. This helps you confirm your setup and get comfortable with the workflow.

Get started

If you want help setting roles, assessor workflows, or expiry and pass-rate rules, contact the team and we’ll help you get set up.