Description
Welcome to our CPD-accredited course on Conflict Resolution in a Care Setting. This course is designed to equip healthcare professionals with the essential skills needed to manage and resolve conflicts in care environments. Through understanding the sources and triggers of conflict, you will be able to identify potential issues early and apply appropriate strategies to prevent escalation.
You’ll gain practical knowledge on using communication techniques such as active listening and assertiveness, alongside conflict resolution strategies like mediation and negotiation. We’ll also explore managing emotions and stress, understanding legal and ethical considerations, and fostering a positive work culture to reduce conflict. By the end of the course, you will be better prepared to handle conflicts professionally, ensuring a safe and supportive environment for both staff and patients.
Learning outcomes
- Define conflict and identify common sources in healthcare settings.
- Recognise constructive vs destructive conflict and their impacts.
- Identify conflict triggers, including cultural and belief differences.
- Apply strategies like mediation and negotiation to de-escalate conflicts.
- Manage emotions and build personal resilience in conflict situations.
- Understand legal and ethical frameworks for handling conflicts.
Accreditation Certificate
Embark on a learning journey with confidence! Our courses come with the assurance of CPD accreditation, ensuring that you receive certified recognition for your professional development. Elevate your skills with us and earn accredited certifications across all our courses.
Conflict Resolution in a Care Setting Certificate
Certified in Conflict Resolution: Skilled in managing conflicts to foster a safe and positive care environment.
What does my certificate include?
Your Conflict Resolution in a Care Setting Certificate includes your name, company name (if applicable), name of course taken, date of completion, expiry date and stamps of approval or accreditations by recognised authorities.
What our customers say
“Simplicity and ease of use is important to me and my team and the ecert system gives us just that. From start to finish the system takes you through a seamless journey of learning.
Mary, Excellence Care Homes
Shannon and the team at ecert are so helpful, nothing is too much trouble and you never feel like you’re asking stupid questions.
Paula S, Sincere Home Care Services
The course content is updated regularly and remains informative and knowledgeable. Whilst the final course tests are challenging the process minimises stress and smoothly takes you through the content to completion. Very happy.
Tamzin, New Hope Care Services
Cost and quality combine to give me and my team all we need. It’s been a testing time over the last year and cost saving is at the top of my list but at the same time quality of training remains key. ecert Training hits all of my targets.