Description
Communication and reporting are essential to delivering safe, person-centred care. This CPD-certified course covers the full range of communication skills required in a care setting, including verbal and non-verbal techniques, active listening, adapting communication for people with dementia, sensory impairments, and learning disabilities, and working effectively with colleagues, families, and external professionals. The course also addresses written record-keeping, incident and safeguarding reporting, the SBAR framework, confidentiality, data protection, and the duty of candour. Aligned with UK legislation, CQC standards, and NICE guidance, this course supports care home staff at all levels to communicate with confidence and professionalism.
Learning outcomes
- Apply verbal and non-verbal communication techniques effectively in care settings.
- Use active listening to understand the needs and preferences of people receiving care.
- Adapt communication for people with dementia, sensory impairments, and learning disabilities.
- Communicate effectively with colleagues, families, and external professionals.
- Maintain accurate, timely, and person-centred written records.
- Report incidents and safeguarding concerns following correct procedures.
- Apply the SBAR framework to structure clinical handovers and escalations.
- Maintain confidentiality and comply with UK data protection legislation.
- Apply the duty of candour when things go wrong.
- Recognise the role of communication in delivering safe, person-centred care aligned with CQC standards and NICE guidance.
Accreditation Certificate
Embark on a learning journey with confidence! Our courses come with the assurance of CPD accreditation, ensuring that you receive certified recognition for your professional development. Elevate your skills with us and earn accredited certifications across all our courses.
Communication and Reporting in a Care Setting Certificate
Covers communication, record-keeping, and reporting in UK care settings.Covers communication, record-keeping, and reporting in UK care settings.
What does my certificate include?
Your Communication and Reporting in a Care Setting Certificate includes your name, company name (if applicable), name of course taken, date of completion, expiry date and stamps of approval or accreditations by recognised authorities.
Communication and Reporting in a Care Setting
Pass Requirement
70%Certification Period
1 yearThis course includes
Downloadable resources
Self-paced learning
Access on mobile devices
Certificate on completion